FAQ
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Apple Pay, and PayPal. All payments are securely processed at checkout.
Q: Can I modify or cancel my order?
A: Orders can be canceled for a full refund before they ship. Once shipped, you can return the item for a refund or exchange.
Q: Will I get an order confirmation?
A: Yes. You will receive an email confirmation immediately after your order is successfully placed.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently ship to the USA and Canada.
Q: How much is shipping?
A: Shipping is always free — no hidden fees.
Q: How long does shipping take?
A:
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USA: 2–5 business days
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Canada: 5–10 business days
Orders are processed within 1–2 business days.
Q: Can I track my order?
A: Yes. Once your order ships, you’ll receive a tracking number via email.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. All returns have free shipping, no restocking fees, and no final sale items.
Q: How do I return an item?
A: Contact support@stellafitness.shop with your order number. We’ll provide a prepaid return shipping label and instructions.
Q: When will I receive my refund?
A: Refunds are processed 3–5 business days after we receive your return. Your bank or card issuer may take an additional 3–7 days to reflect the credit.
Q: Can I exchange an item?
A: Yes. We can exchange for a different size or product at no extra cost. If your desired item is unavailable, we will issue a refund.
4. Product Information
Q: Are your helmets safety-certified?
A: Yes. All our helmets meet or exceed CPSC and/or EN standards depending on type and usage.
Q: How do I choose the right size?
A: Each product page includes a size guide. Measure your head circumference and compare it to the guide for the best fit.
Q: Can I use helmet accessories like Bluetooth speakers with your helmets?
A: Yes. Certain helmets are compatible with Bluetooth helmet speakers and other accessories. Check the product description for compatibility details.
5. Technical & Account Support
Q: I forgot my password. What should I do?
A: Use the “Forgot Password” link on the login page. You’ll receive an email to reset it.
Q: How do I contact customer support?
A: You can reach us via:
📧 Email: support@stellafitness.shop
📞 Phone: +1 (323) 210-8895
We respond to all inquiries within 24 hours on business days.
6. Additional Questions
Q: Are your products suitable for both adults and children?
A: We offer helmets for adults, teens, and children. Each product includes size recommendations.
Q: Do you offer warranty on products?
A: All products come with a manufacturer’s warranty for defects. Contact support if you encounter any issues.
Q: Do you ship internationally?
A: Currently, we only ship to the USA and Canada.